Completion of the IT-Desktop Support Certificate provides you with the skills needed to answer support calls at a help desk and assist users on a corporate network. You will gain the expertise needed to assist users with their applications, use call-tracking software, document solutions and procedures, and resolve first-level hardware and software support calls for an IT department. You may apply many of these courses to an Associate Degree in IT-Networking.
- Demonstrate customer service skills.
- Solve information technology problems.
- Provide end user support.
- Support computer networks.
- Manage desktop hardware.
- Manage desktop software.
View the entire course listing.
|150-120||Configuring Desktop Operating Systems||3|
|150-130||Introduction to Enterprise Networks||3|
|150-151||Information Security Principles||3|
|154-113||Desktop and Server Hardware||3|
|150-127||Introduction to Enterprise Virtualization||3|
|150-131||Routers and Routing Protocols||3|
|154-121||Information Technology Helpdesk and Customer Service||3|