IT-Desktop Support

Certificate
99-913-1

Completion of the IT-Desktop Support Certificate provides you with the skills needed to answer support calls at a help desk and assist users on a corporate network. You will gain the expertise needed to assist users with their applications, use call-tracking software, document solutions and procedures, and resolve first-level hardware and software support calls for an IT department. You may apply many of these courses to an Associate Degree in IT-Networking.

Certificate Outcomes

  • Demonstrate customer service skills.
  • Solve information technology problems.
  • Provide end user support.
  • Support computer networks.
  • Manage desktop hardware.
  • Manage desktop software.

View the entire course listing.

150-120Configuring Desktop Operating Systems3
150-130Introduction to Enterprise Networks3
150-151Information Security Principles3
154-113Desktop and Server Hardware3
150-127Introduction to Enterprise Virtualization3
150-131Routers and Routing Protocols3
150-133Network Security3
154-121Information Technology Helpdesk and Customer Service3
Total Credits24