Computer Service Technician

Technical Diploma
31-450-1

The need for fully-trained, professional Computer Service and Network Technicians who are able to configure, troubleshoot, and support today’s complex PC-based computing systems confidently and expertly is quickly evolving. This need is being driven by the rapid evolution in the power and complexity of PC hardware and software applications, as well as by the accelerating movement from stand-alone PC’s to highly integrated networks.

This practical program provides extensive hands-on training with PC hardware, operating systems, and networks needed to keep PC-based system operational and functioning at peak efficiency. Graduates of this program have the knowledge, attitudes, skills, and habits needed to guide and implement the systematic enhancement of PC-based system as the technology continues to evolve.

Program Outcomes

  • Apply effective customer satisfaction and field service techniques.
  • Evaluate and repair PC hardware components.
  • Evaluate and administer PC software applications.
  • Evaluate and apply PC system and peripheral communication.
  • Repair PC peripheral hardware and related systems.
  • Compare LAN and WAN physical and logical fundamentals.
  • Evaluate, administer, and repair network hardware.
  • Apply PC system evaluation, installation, configuration, diagnosis and repair skills in the workplace.

Graduates Have Found Employment As

  • Computer Service Technician
  • Computer Support Specialist
  • Service Support Specialist
  • Service Engineer
  • Help Desk Specialist
  • Field Service Engineer
  • Field Service Technician
  • Communications Technician
  • LAN Support Specialist
  • Network Technician
  • Network Installer

View the entire course listing.

Plan of Study Grid
Semester 1Credits
631-100 Microcomputer Fundamentals 3
631-101 PC Software Fundamentals 3
631-102 PC Peripherals and Troubleshooting 3
631-106 IT Customer Service Fundamentals 3
631-111 PC Hardware Assessment 1
801-311 Communication 2
 Credits15
Semester 2
631-104 Cyber Ethics 3
631-112 PC Hardware Interfacing 1
631-115 Network Fundamentals 3
631-116 Troubleshooting Shared Network Resources 3
631-118 Green IT 3
631-122 Service Support Techniques 1
804-306 Shop Mathematics I 2
 Credits16
 Total Credits31

General Education Courses Within Program

801-311Communication2
804-306Shop Mathematics I2

Associate Degrees and Technical Diplomas are part of a larger model of BTC’s Career Pathways which link related academic programs in sequence.  Each program within a career pathway offers direct job preparation and a path to the next level of academic programming.  To view the connected program model, visit the Computer Service Technician Career Path (PDF).