Computer Service Technician

Technical Diploma
31-450-1

The need for fully-trained, professional Computer Service and Network Technicians who are able to configure, troubleshoot, and support today’s complex PC-based computing systems confidently and expertly is quickly evolving. This need is being driven by the rapid evolution in the power and complexity of PC hardware and software applications, as well as by the accelerating movement from stand-alone PC’s to highly integrated networks.

This practical program provides extensive hands-on training with PC hardware, operating systems, and networks needed to keep PC-based system operational and functioning at peak efficiency. Graduates of this program have the knowledge, attitudes, skills, and habits needed to guide and implement the systematic enhancement of PC-based system as the technology continues to evolve.

Program Outcomes

  • Apply effective customer satisfaction and field service techniques.
  • Evaluate and repair PC hardware components.
  • Evaluate and administer PC software applications.
  • Evaluate and apply PC system and peripheral communication.
  • Repair PC peripheral hardware and related systems.
  • Compare LAN and WAN physical and logical fundamentals.
  • Evaluate, administer, and repair network hardware.
  • Apply PC system evaluation, installation, configuration, diagnosis and repair skills in the workplace.

Graduates Have Found Employment As

  • Computer Service Technician
  • Computer Support Specialist
  • Service Support Specialist
  • Service Engineer
  • Help Desk Specialist
  • Field Service Engineer
  • Field Service Technician
  • Communications Technician
  • LAN Support Specialist
  • Network Technician
  • Network Installer

View the entire course listing.

Plan of Study Grid
Semester 1Credits
631-124 Microcomputer Fundamentals: PC Components 1
631-125 Microcomputer Fundamentals 2: PC Assembly 1
631-126 Microcomputer Fundamentals 3: Intro to Web Programming 1
631-127 PC Software Fundamentals 1: Operating Systems 1
631-128 PC Software Fundamentals 2: Software Applications 1
631-129 PC Software Fundamentals 3: Troubleshooting Operating Systems 1
631-130 PC Peripherals and Troubleshooting 1: Peripherals 1
631-131 PC Peripherals and Troubleshooting 2: Printers & Laptops 1
631-132 PC Peripherals and Troubleshooting 3: Troubleshooting Hardware 1
631-133 IT Customer Service Fundamentals 1 1
631-134 IT Customer Service Fundamentals 2 1
631-135 IT Customer Service Fundamentals 3 1
631-111 PC Hardware Assessment 1
801-195 Written Communication 3
 Credits16
Semester 2
631-112 PC Hardware Interfacing 1
631-136 Network Fundamentals 1 1
631-137 Network Fundamentals 2 1
631-138 Network Fundamentals 3 1
631-139 Troubleshooting Network Resources 1 1
631-140 Troubleshooting Network Resources 2 1
631-141 Troubleshooting Network Resources 3 1
150-169 Introduction to Enterprise Virtualization 1 1
150-170 Introduction to Enterprise Virtualization 2 1
150-171 Introduction to Enterprise Virtualization 3 1
631-142 Cyber Ethics 1 1
631-143 Cyber Ethics 2 1
631-144 Cyber Ethics 3 1
631-122 Service Support Internship 1
804-134
Mathematical Reasoning
or Intermediate Algebra with Applications
3
 Credits17
 Total Credits33

General Education Courses Within Program

801-195Written Communication3
804-134Mathematical Reasoning3
or 804-118 Intermediate Algebra with Applications