Manufacturing Information Technology Specialist

Technical Diploma

The Manufacturing Information Technology Specialist program provides extensive hands-on training with the computer hardware, operating systems, application software, mobile devices, and networks needed to keep the systems used in every aspect of advanced manufacturing operating and functioning at peak efficiency. In addition, students will learn how to provide excellent customer service to the employees that fill the various roles they will support. Graduates of this program will have the knowledge, attitudes and skills needed to guide and implement the systematic enhancement of various types of computer systems as these technologies continue to grow and evolve.

Program Outcomes

  • Apply effective customer satisfaction and field service techniques
  • Evaluate and repair PC hardware components and peripherals       
  • Evaluate and administer PC software applications              
  • Compare LAN and WAN physical and logical fundamentals             
  • Evaluate, administer, and repair network hardware           
  • Apply PC system evaluation, installation, configuration, diagnosis and repair skills in the workplace          
  • Perform IT related tasks in multiple environments to include office and manufacturing              
  • Apply basic understanding of manufacturing communication protocols.     
  • Evaluate, administer, and repair wireless networking components and the devices that use them.           
  • Evaluate and install helpdesk software    
  • Apply proper helpdesk services   
  • Evaluate, administer and troubleshoot PC and Apple devices.         
  • Evaluate, administer and troubleshoot Windows, Apple, and Linux operating systems              
  • Compare different types of virtual machine systems.

View the entire course listing.

Plan of Study Grid
Semester 1Credits
631-100 Microcomputer Fundamentals 3
631-101 PC Software Fundamentals 3
631-102 PC Peripherals and Troubleshooting 3
631-106 IT Customer Service Fundamentals 3
631-111 PC Hardware Assessment 1
801-195 Written Communication 3
Semester 2
631-115 Network Fundamentals 3
631-116 Troubleshooting Shared Network Resources 3
150-127 Introduction to Enterprise Virtualization 3
631-104 Cyber Ethics 3
631-112 PC Hardware Interfacing 1
804-133 Math and Logic 3
Semester 3
631-103 Apple Devices and Operating Systems 3
631-119 Wireless Networking 1 3
150-132 IT-Project Management 3
631-108 Manufacturing Communication Protocols 3
631-109 Network Portfolio 1 1
Semester 4
631-121 Wireless Networking 2 3
631-123 Malicious Software Fundmtls 3
631-107 Linux Operating Systems 3
631-114 Mobile Device Fundamentals 3
631-110 Network Portfolio 2 1
631-122 Service Support Techniques 1
 Total Credits59

General Education Courses Within Program

804-306Shop Mathematics I2

Associate Degrees and Technical Diplomas are part of a larger model of BTC’s Career Pathways which link related academic programs in sequence.  Each program within a career pathway offers direct job preparation and a path to the next level of academic programming.  To view the connected program model, visit the Manufacturing Information Technology Specialist Career Path (PDF).