31-154-7
The IT Help Desk Support Specialist program prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all issues are dealt with effectively. This program will prepare students for the Comptia ITF+ Certification.
Upon successful completion of this technical diploma, students will be able to:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
| Semester 1 | Credits | |
|---|---|---|
| 154-130 | IT Exploration | 1 |
| 154-131 | Hardware Fundamentals: PC Components & Assembly | 1 |
| 154-132 | Hardware Fundamentals: Mobile Devices | 1 |
| 154-133 | OS Fundamentals: Microsoft Windows | 1 |
| 154-134 | OS Fundamentals: Linux & MacOS Essentials | 1 |
| 154-135 | Software Fundamentals: Introduction to Microsoft Office | 1 |
| 154-136 | Software Fundamentals: PC Applications | 1 |
| 154-137 | Network Fundamentals: Introduction to Networking | 1 |
| 154-138 | Network Fundamentals: Routing & Switching | 1 |
| 154-139 | IT Service Desk: Exploration & Overview | 1 |
| 154-140 | IT Service Desk: Processes & Procedures | 1 |
| 154-141 | Customer Service: Exploration & Overview | 1 |
| 154-142 | Customer Service: Soft Skills | 1 |
| 801-136 | English Composition 1 | 3 |
| Credits | 16 | |
| Semester 2 | ||
| 154-143 | Enterprise Fundamentals: Windows Server | 1 |
| 154-144 | Enterprise Fundamentals: Information Assurance | 1 |
| 154-145 | Enterprise Fundamentals: Domains & Active Directory | 1 |
| 154-146 | Scripting & Programming Basics | 1 |
| 154-147 | Database Fundamentals: Microsoft SQL | 1 |
| 154-148 | Troubleshooting: Hardware & Mobile Devices | 1 |
| 154-149 | Troubleshooting: OS & Software | 1 |
| 154-150 | Troubleshooting: LAN & WAN Connectivity | 1 |
| 154-151 | Project Management: Introduction & Overview | 1 |
| 154-152 | Cybersecurity: Introduction & Overview | 1 |
| 154-153 | Virtualization: Introduction & Overview | 1 |
| 154-155 | Information Technology Career Preparation | 1 |
| 154-172 | IT Service Support Internship | 2 |
| 804-134 | Mathematical Reasoning | 3 |
| Credits | 17 | |
| Total Credits | 33 | |
General Education Courses Within Program
| Code | Title | Credits |
|---|---|---|
| 801-136 | English Composition 1 | 3 |
| 804-134 | Mathematical Reasoning | 3 |