154-113 Desktop and Server Hardware
This is a lecture/hands-on course designed to teach students desktop and server hardware fundamentals. Topics include: hardware identification and specifications, basic desktop/server setup, installation of desktop/server operating systems, manual installation of driver software, and desktop/server hardware installation and troubleshooting.
154-121 Information Technology Helpdesk and Customer Service
This course will explore the fundamentals of customer service required in order to successfully satisfy customer technology needs. Topics included in this course will be techniques for positive communication, effective listening skills, dealing with difficult customers as well as developing proficiency in time and stress management. Troubleshooting hardware, software, and basic networking problems will also be a focus of this course.