IT-Microcomputer Specialist (154)

Information provided includes course descriptions by subject only.
For complete 2017-2018 programs/academic plans, please refer to Academic Programs.

154-113 Desktop and Server Hardware

This is a lecture/hands-on course designed to teach students desktop and server hardware fundamentals. Topics include: hardware identification and specifications, basic desktop/server setup, installation of desktop/server operating systems, manual installation of driver software, and desktop/server hardware installation and troubleshooting.

Aid Code: 10 - Associate Degree.
Credits: 3

TermCRNCourseDaysDatesTimesInstructorCampus
Fall 201729920154-113TR08/24/2017 - 12/14/20171:00pm - 2:50pmConway, O.Central
Fall 201750314154-113MW08/23/2017 - 12/18/20171:00pm - 2:50pmConway, O.Central

154-121 Information Technology Helpdesk and Customer Service

This course will explore the fundamentals of customer service required in order to successfully satisfy customer technology needs. Topics included in this course will be techniques for positive communication, effective listening skills, dealing with difficult customers as well as developing proficiency in time and stress management. Troubleshooting hardware, software, and basic networking problems will also be a focus of this course.

Aid Code: 10 - Associate Degree.
Credits: 3
Pre-requisites: (150-120) and (150-130) and (154-113)