Associate of Applied Science Degree
10-154-4
Graduates of the IT Technical Support Specialist program support systems and their users in both stand-alone and LAN/WAN environments. People working successfully in this field are highly adaptive and able to work on multiple tasks simultaneously. They manage their time well and are highly organized. Major skill areas in the program include end-user support and training; installing, configuring, and upgrading hardware and software; and network implementation and maintenance.. After completing this program, the student will have covered basic topic areas needed for the MCSA, A+, ITF+ certifications.
Upon successful completion of this program, students will be able to:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skills as an IT professional
| Semester 1 | Credits | |
|---|---|---|
| 154-130 | IT Exploration | 1 |
| 154-131 | Hardware Fundamentals: PC Components & Assembly | 1 |
| 154-132 | Hardware Fundamentals: Mobile Devices | 1 |
| 154-133 | OS Fundamentals: Microsoft Windows | 1 |
| 154-134 | OS Fundamentals: Linux & MacOS Essentials | 1 |
| 154-135 | Software Fundamentals: Introduction to Microsoft Office | 1 |
| 154-136 | Software Fundamentals: PC Applications | 1 |
| 154-137 | Network Fundamentals: Introduction to Networking | 1 |
| 154-138 | Network Fundamentals: Routing & Switching | 1 |
| 154-139 | IT Service Desk: Exploration & Overview | 1 |
| 154-140 | IT Service Desk: Processes & Procedures | 1 |
| 154-141 | Customer Service: Exploration & Overview | 1 |
| 154-142 | Customer Service: Soft Skills | 1 |
| 801-136 | English Composition 1 | 3 |
| Credits | 16 | |
| Semester 2 | ||
| 154-143 | Enterprise Fundamentals: Windows Server | 1 |
| 154-144 | Enterprise Fundamentals: Information Assurance | 1 |
| 154-145 | Enterprise Fundamentals: Domains & Active Directory | 1 |
| 154-146 | Scripting & Programming Basics | 1 |
| 154-147 | Database Fundamentals: Microsoft SQL | 1 |
| 154-148 | Troubleshooting: Hardware & Mobile Devices | 1 |
| 154-149 | Troubleshooting: OS & Software | 1 |
| 154-150 | Troubleshooting: LAN & WAN Connectivity | 1 |
| 154-151 | Project Management: Introduction & Overview | 1 |
| 154-152 | Cybersecurity: Introduction & Overview | 1 |
| 154-153 | Virtualization: Introduction & Overview | 1 |
| 154-154 | Disaster Recovery: Introduction & Overview | 1 |
| 154-155 | Information Technology Career Preparation | 1 |
| 804-134 | Mathematical Reasoning | 3 |
| Credits | 16 | |
| Semester 3 | ||
| 154-156 | Advanced LAN/WAN: Firewall Overview & Exploration | 1 |
| 154-157 | Advanced LAN/WAN: Firewall Configuration | 1 |
| 154-158 | Advanced LAN/WAN: Wireless Solutions | 1 |
| 154-159 | Enterprise Fundamentals: Scripting & Automation | 1 |
| 154-160 | Enterprise Fundamentals: Storage | 1 |
| 154-161 | Enterprise Fundamentals: Hybrid Domains & Azure | 1 |
| 154-162 | Virtualization: VMWare Foundations | 1 |
| 154-163 | Virtualization: Hyper-V Foundations | 1 |
| 154-164 | Disaster Recovery: Solutions & Implementations | 1 |
| 801-198 | Speech | 3 |
| 809-198 | Introduction to Psychology | 3 |
| Credits | 15 | |
| Semester 4 | ||
| 154-165 | Software Fundamentals: Advanced Microsoft Office | 1 |
| 154-166 | Software Fundamentals: Microsoft Visio | 1 |
| 154-167 | IT Service Desk: Technical Reporting | 1 |
| 154-168 | IT Service Desk: Managing A Service Desk | 1 |
| 154-169 | Customer Sevice: End User Training | 1 |
| 154-170 | Project Management: Managing & Assessing | 1 |
| 154-171 | IT Programs Portfolio | 1 |
| 154-172 | IT Service Support Internship | 2 |
| 154-173 | IT Technical Support Specialist Capstone | 3 |
| 809-196 | Introduction to Sociology | 3 |
| Credits | 15 | |
| Total Credits | 62 | |
General Education Courses Within Program
| Code | Title | Credits |
|---|---|---|
| 801-136 | English Composition 1 | 3 |
| 801-198 | Speech | 3 |
| 804-134 | Mathematical Reasoning | 3 |
| 809-196 | Introduction to Sociology | 3 |
| 809-198 | Introduction to Psychology | 3 |
| Total Credits | 15 | |