IT Helpdesk Support Specialist

31-154-7

The IT Help Desk Support Specialist program prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all issues are dealt with effectively. This program will prepare students for the Comptia ITF+ Certification.

Upon successful completion of this technical diploma, students will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
Plan of Study Grid
Semester 1Credits
154-130 IT Exploration 1
154-131 Hardware Fundamentals: PC Components & Assembly 1
154-132 Hardware Fundamentals: Mobile Devices 1
154-133 OS Fundamentals: Microsoft Windows 1
154-134 OS Fundamentals: Linux & MacOS Essentials 1
154-135 Software Fundamentals: Introduction to Microsoft Office 1
154-136 Software Fundamentals: PC Applications 1
154-137 Network Fundamentals: Introduction to Networking 1
154-138 Network Fundamentals: Routing & Switching 1
154-139 IT Service Desk: Exploration & Overview 1
154-140 IT Service Desk: Processes & Procedures 1
154-141 Customer Service: Exploration & Overview 1
154-142 Customer Service: Soft Skills 1
801-136 English Composition 1 3
 Credits16
Semester 2
154-143 Enterprise Fundamentals: Windows Server 1
154-144 Enterprise Fundamentals: Information Assurance 1
154-145 Enterprise Fundamentals: Domains & Active Directory 1
154-146 Scripting & Programming Basics 1
154-147 Database Fundamentals: Microsoft SQL 1
154-148 Troubleshooting: Hardware & Mobile Devices 1
154-149 Troubleshooting: OS & Software 1
154-150 Troubleshooting: LAN & WAN Connectivity 1
154-151 Project Management: Introduction & Overview 1
154-152 Cybersecurity: Introduction & Overview 1
154-153 Virtualization: Introduction & Overview 1
154-155 Information Technology Career Preparation 1
154-172 IT Service Support Internship 2
804-134 Mathematical Reasoning 3
 Credits17
 Total Credits33

General Education Courses Within Program

801-136English Composition 13
804-134Mathematical Reasoning3