102-109 Business Careers and Communication

This course covers how to use professional and effective communication in business settings. Students learn and practice business oral communication, presentations, and various forms of written communication. Business career exploration, resume writing, and interviewing are also addressed in this course.

102-114 Principles of Operations Planning

Students will apply planning and decision-making techniques to ensure efficient and competitive management of business operations. Students will focus on the key operational activities of inventory controls, process design and management, and supply chain management. Students engage in examining and analyzing the following topics: product design processes, quality, facility design and capacity planning, inventory control, project management, supply chain management, cost control, and customer service management.

102-115 Management Principles

Students will receive a comprehensive overview of the functions and principles of management that leads to success in the operating climate of modern businesses. The five functions of management will be introduced and applied to business operational problem-solving.

102-120 Small Business Management

The course provides a detailed study of all phases of managing a small business. Specific problems of small operations such as financing, developing, staffing, and growing a small business are analyzed. Management topics such as quality, leadership, applications of technology, legal issues and more will be applied to isolating significant problems and implementing solutions. Current issues and trends in entrepreneurship will be included.

102-121 Customer Service Management

Customer Service Management examines the role of managing customer service to add value and achieve a firm's long-term goals. Topics include the purpose of customer service; development of customer service goals, policies and plans; training, development and evaluation of customer service staff; development of sales skills; and using conflict resolution techniques to handle difficult customer service situations. Emphasis is placed on management duties and communication to provide customer satisfaction for both internal and external customers.

102-127 Business Management Internship

This course is a work-based learning program involving actual business operations in the community. It is intended to provide students with actual work experience. Students will obtain a position at an approved worksite, and work a minimum of 144 hours under the supervision of both their instructor and an onsite supervisor. Students must have a minimum 2.0 overall GPA to enroll in the course. Not eligible for CPL.

102-128 Business Plan and Entrepreneurship

The course is a learning program involving planning actual business operations. It is intended to provide students with the tools to start their own business. Students will improve their understanding of entrepreneurship topics. They will also research, develop, write, and present a business plan. Students must have a minimum 2.0 overall GPA to enroll in the course.

102-130 Business Finance and Budget Management

This is a basic finance course for managers and supervisors. The learner applies the skills necessary to achieve an understanding of the fiscal/monetary aspects of business. Each learner will demonstrate application of business types, cycles, forecasting, budgeting, expense control, and financial statement interpretation relevant to the supervisor as a non-accountant. These financial principles will then be applied to the manager’s role in decision-making and includes problem-solving case studies.

102-134 Lean Six Sigma

Upon completion of this course, learners will have developed a body of knowledge around Six Sigma concepts that qualify them to become Green Belt Certified. This includes an introduction to Six Sigma, recognition of the DMAIC methodology, and assessing a lean enterprise. Learners will develop their ability to do statistical evaluations to evaluate a production process. Learners will work through the Define, Measure, Analyze, Improve and Control phases to implement a problem solving or continuous quality improvement. Learners will examine the steps of planning and executing a kaizen event as well as utlize the seven SPC (statistic process control) tools to improve a process.

102-148 Introduction to Business and Management

Students will be introduced to business operations, focusing on a basic understanding of the activities, functions, and principles of business enterprises. This course covers the responsibilities and challenges of operating a business. The course emphasizes human relations, management, marketing, finance, human resources, global business, and starting a business.

102-150 Global Business Fundamentals

This course is designed to give students a fundamental understanding of the environment in which international business operates and of the business practices required to compete successfully in global markets. Topics include: country differences in political, economic, cultural, and ethical systems; cross-border trade and investment; global monetary systems; strategies involved in international business; and management challenges in global markets.

102-155 Introduction to Project Management

This course gives an overview of project management principles and covers the fundamental knowledge and skills needed to improve the outcome of any project. It focuses on the project management processes and knowledge areas. Students will learn how to plan, schedule, and control projects. Students will learn project management tools and techniques and use them to define project goals, objectives, costs and time, and manage project scope, schedule and resources.

102-157 Managing Projects

This course focuses on using the Microsoft Project software to plan, schedule and control projects. Students will define a project’s scope and apply work breakdown structure (WBS), the foundation of project planning. Students will learn how to configure tools and options, set-up projects, estimate, schedule, and budget projects.

102-158 Project Management Capstone

This course is designed to give students practical experiences in managing projects. Students will be given the opportunity to review, synthesize, and apply their project management knowledge and skills from prior courses and experience. Students will be working in a lab setting leading a real-life project and project management deliverables, including project charter, projet plan, status reports, and post-project reviews. Students will facilitate meetings, track planned and actual values, and update project plans.

102-160 Business Law

This course is designed to provide the student with a working knowledge of law as it relates to the rights and responsibilities of businesses and individuals. Emphasis is placed on torts, contracts, case analysis, ethics, and social responsibility, particularly in the business context.

102-161 Principles of Manufacturing Management

Students will be Introduced to the operations environment and key manufacturing process activities including quality control, capacity management, and lean manufacturing techniques. Students will learn to design, operate, and improve the systems that deliver goods and services using tools such as process flow diagrams, lean management, and decision trees. Through discussion and interactive problem solving, participants will gain a functional competency of production activity control and management.