106-116 Customer Service Essentials

This course is intended to teach students to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Additionally, students will examine how technology and social media impacts customer service, examine the impact of service breakdowns, and examine campaigns for customer loyalty. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. The course will utilize MS Outlook as a business communication tool.

106-127 Administrative Office Communications

Students will develop proofreading skills for identifying and correcting punctuation, grammar, spelling, and usage errors. This course also includes editing skills for improving format, consistency, clarity, conciseness, and completeness by incorporating the study of Business English. Activities require applying proofreading and editing skills to realistic business communications in both print and electronic formats. Touch keyboarding and basic word processing skills are helpful.

106-142 Customer Service Essentials

This course is intended to teach students to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. The course will utilize MS Outlook as a business communication tool.

106-144 Meeting and Event Planning

This course introduces learners to planning activities, managing the finances, promoting the meeting/event, facilitating the on-site needs preparing minutes, and conducting follow-up activities while communicating effectively with all stakeholders. Learners complete several in-house and local meetings and events and plan complex meetings and events that include domestic and international ground and air travel and lodging for senior executives. Learners will prepare travel itineraries and items of special interest to the traveler.

106-147 Administrative Office Management 1

This course introduces the administrative professional to their leadership role in the office setting as well as conflict resolution and problem solving techniques. Learners are also introduced to process mapping tools.

106-148 Administrative Professional Internship

This course is a work-based learning program at a business in the community. It is intended to provide students with actual work experience. Students will obtain a position at an approved worksite, and work a minimum of 72 hours under the supervision of both their instructor and an onsite supervisor.

106-150 Administrative Office Management 2

In this course, learners practice problem solving, time management, professional communication, and conflict resolution skills through research and case studies. Learners evaluate basic facilities management, safety and risk analysis, disaster preparedness, and contingency planning. Learners prepare a basic emergency action plan, and also post event analysis.

106-184 Web Technologies Office Management

Intended to introduce students to advanced applications used by office professionals, this course provides an introduction to programs such as Adobe Acrobat, Illustrator, and Dreamweaver, Microsoft Publisher, and/or other computer applications used by administrative professionals. Students will apply basic skills and strategies for designing and maintaining a website and/or class intranet while exploring web office processes and procedures.

106-330 Intro to Medical Transcription

106-335 Medical Word Processing

106-340 Information Processing

106-341 Keyboarding

106-345 Inform Processing Applications

106-350 Office Procedures

106-368 Medical/Surgical Transcription

106-400 Human Relations For Business

106-471 Intro to Microsoft Word