106-107 Computerized Patient Billing

This course emphasizes computerized patient billing procedures in the medical office environment. The students will input patient information, charges, payments, and appointments. In addition, reports and insurance forms are generated using a microcomputer-billing program. Confidentiality, claims adjudication, HIPAA, and compliance issues will be discussed.

106-110 Legal Office Professionalism

This course is a review of business English including spelling, capitalization, number usage, punctuation, word division, possessives, editing, and proofreading skills. Composition at the computer is also a part of this class. Specific legal office communication examples will be used. The course includes work on job finding skills, also. Resume writing, cover letter writing, and interviewing skills are included. A unit on using mail, the telephone, and e-mail in a legal office will be included as well as units on professional dress and ethics.

106-114 Healthcare Records Management

This course covers the systematic control of information in each phase of the record life cycle: creation, distribution, use, maintenance, and disposition. Topics will include systems of filing and storage (general and medical specific); organizing, managing, and controlling the system; potential careers; and trends in technology. Ethical/legal issues in the healthcare field will be addressed. Information on the EHR/EMR (electronic health record/electronic medical record) will also be covered. Simulations will provide hands-on experience with major filing classification systems in both paper and computer database (EHR) formats. Touch keyboarding and basic computers skills are necessary for this course.

106-116 Customer Service Essentials

This course is intended to teach students to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Additionally, students will examine how technology and social media impacts customer service, examine the impact of service breakdowns, and examine campaigns for customer loyalty. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. The course will utilize MS Outlook as a business communication tool.

106-124 Supervised Occupational Experience-Medical Office

In this course, students apply and interview for medical office internship placements. Once selected, the student will apply the knowledge and skills obtained in the classroom to work environment.

106-127 Administrative Office Communications

Students will develop proofreading skills for identifying and correcting punctuation, grammar, spelling, and usage errors. This course also includes editing skills for improving format, consistency, clarity, conciseness, and completeness by incorporating the study of Business English. Activities require applying proofreading and editing skills to realistic business communications in both print and electronic formats. Touch keyboarding and basic word processing skills are helpful.

106-133 Business Writing and Document Formatting

Document Formatting further develops keyboarding skills and emphasizes the efficient production of correctly formatted professional business documents. Additionally, the class will focus on applying correct grammar/spelling/punctuation/word usage to business communications and the use of appropriate communication style. The ability to use word processing software is expected at the beginning of the course along with touch keyboarding skill (a minimum of 45 wpm for 5 minutes with 5 or fewer uncorrected errors).

106-134 Legal Research and Writing

This course covers citing federal and state cases, statutes, legislative history materials, treatises, law reviews, as well as some additional secondary sources. Finding materials from citations is included. The basics of computerized legal research and writing, along with the preparation of legal documents, are stressed.

106-138 Introduction to Law and Legal Terminology

This course will familiarize students with the fundamental principles and procedures of the legal system and introduce them to legal terminology. The goal of the course is to prepare students with basic legal knowledge to progress to more advanced legal courses.

106-139 Records Management for Law Offices

This course will familiarize students with the fundamental principles and procedures of managing records in a legal environment. Students will work on their English and proofreading skills with paper and electronic records. Students will be introduced to records management systems related to the office environment.

106-140 Keyboarding

Students will master the computer keyboard by touch including the letters and numeric keypad. Computer software is used to begin development of acceptable speed and accuracy levels.

106-141 Legal Document Processing

During the first half of this course, students will learn WordPerfect. During the second half of this course, students will learn how to read, understand, and keyboard legal documents. They will acquire experience in formatting and creating a variety of documents, printed forms, and court papers. Proofreading habits will be refined.

106-142 Customer Service Essentials

This course is intended to teach students to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. The course will utilize MS Outlook as a business communication tool.

106-143 Skillbuilding

This course focuses on the development of keyboarding speed and accuracy. Diagnostic computer software allows students to determine their own particular weaknesses and error patterns and then select drills specifically designed to correct those weaknesses. The grading structure in this course is based on individual student speed/accuracy levels upon entering the course. A minimum touch (no finger or key watching) typing speed of 20 wpm/5 min is required for entry into the course. Students who are not touch typists should first enroll in 106-140 Keyboarding. This course is a requirement for the Administrative Professional, Legal Administrative Professional, and the Medical Administrative Specialist programs. There is no test out available for this course.

106-144 Meeting and Event Planning

This course introduces learners to planning activities, managing the finances, promoting the meeting/event, facilitating the on-site needs preparing minutes, and conducting follow-up activities while communicating effectively with all stakeholders. Learners complete several in-house and local meetings and events and plan complex meetings and events that include domestic and international ground and air travel and lodging for senior executives. Learners will prepare travel itineraries and items of special interest to the traveler.

106-145 Information Technology Essentials

This course provides an introduction to computers and information processing terms, hardware, software, networks, and buying a computer. Major topics also include effective use of a web browser, Microsoft Outlook's electronic mail, calendar, and contacts modules, and the basics of Windows operating system. Touch keyboarding skills are recommended.

106-146 Word Processing Applications

Students use word processing software to create, format, and edit business documents applying features such as headers/footers, macros, merge, templates, tables, columns, outlines, fonts, and graphics. Software functions, theory and production will be assessed. Students will be prepared to take both the core level and expert level Microsoft Office Specialist certification exams. Touch keyboarding skills of 40 wpm for 5 minutes with 5 or fewer uncorrected errors are required for this course. Basic computer skills are recommended.

106-147 Administrative Office Management 1

This course introduces the administrative professional to their leadership role in the office setting as well as conflict resolution and problem solving techniques. Learners are also introduced to process mapping tools.

106-148 Administrative Professional Internship

This course is a work-based learning program at a business in the community. It is intended to provide students with actual work experience. Students will obtain a position at an approved worksite, and work a minimum of 72 hours under the supervision of both their instructor and an onsite supervisor.

106-150 Administrative Office Management 2

In this course, learners practice problem solving, time management, professional communication, and conflict resolution skills through research and case studies. Learners evaluate basic facilities management, safety and risk analysis, disaster preparedness, and contingency planning. Learners prepare a basic emergency action plan, and also post event analysis.

106-151 Legal Office Procedures

This course is designed to cover the practical aspects of law office management, including the functions of management, administrative procedures, docket control, time and billing procedures, and case management. Job-seeking skills will be covered, including the preparation of a resume.

106-152 Legal Document Production 1

This course coordinates with other courses to provide specialized training in the understanding and actual preparation of legal documents. Areas of specialization include civil litigation, real estate, and divorce. Other topics covered include ethics, client interviews and interview forms, and court structure.

106-153 Administrative Office Procedures

This course covers office procedures concepts and practices. Students will develop proofreading skills for identifying and correcting punctuation, grammar, spelling, and usage errors. This course also includes editing skills for improving format, consistency, clarity, conciseness, and completeness. Activities require applying proofreading and editing skills to realistic business communications in both print and electronic formats. In addition, students learn the Association of Records Managers and Administrators (ARMA) filing rules through experience with various filing methods in a practice simulation. Students will also be introduced to file maintenance procedures, supplies, and equipment. Critical-thinking, problem-solving, and job performance skills in a global business environment are also included. Touch keyboarding and basic word processing skills are helpful.

106-154 Legal Document Production 2

Advanced legal procedures intended to provide more in-depth training on the order of events in several fields of law are presented in this course. Attorneys with expertise in each of these areas of law assist in teaching the units. The primary course objective is to provide in-depth procedural information in each area of law.

106-156 Business Database

This course is designed to teach the basic elements of Microsoft Access. Applications will include the creation of a database; finding, displaying, and deleting records; providing listings and reports; making tables; and managing mailing lists. Students will be prepared to take the Microsoft Office Specialist certification exam. Basic computer skills are expected.

106-158 Supervised Occupational Experience-Administrative Professional

This course consists of 72 hours of practical experience in an office environment. Students will be expected to obtain a job and demonstrate technical and interpersonal skills necessary for office employment. BTC instructors will coordinate management of students in approved positions under the supervision and guidance of cooperating employers. Students will also finalize employment portfolios and other employment related documents.

106-159 Business Spreadsheets

Using Microsoft Excel, students will learn the elements of a spreadsheet: worksheet capabilities (create, modify, enhance, save, print, and erase worksheets), graphing capabilities (create graphs, bar charts, and pie charts), and database capabilities (create, sort, and query). Students will be prepared to take both the core level and expert level Microsoft Office Specialist certification exams. Basic computer skills are expected.

106-160 Administrative Office Management

This capstone course focuses on the leadership role for office management and enhances skills necessary to provide organizational and technical support in a contemporary office setting. Topics covered include project management, research, and travel and meeting planning.

106-165 Business Presentations and Training

Microsoft PowerPoint software will be used to create dynamic, professional-looking presentations. Emphasis will be on providing training to administrative staff that will cover analyzing/determining training needs, understanding learning styles, development of resources/curriculum, using presentation/training technologies, and evaluating training success. Students will be prepared to take the Microsoft Office Specialist certification exam. Touch keyboarding and basic word processing skills are necessary.

106-176 Legal Office Applications

Legal Office Applications is a course designed to provide the student with the foundational skills needed to operate a computer in a law office environment and an introduction of some typical software applications used in a legal office.

106-181 Office Professionalism

The mission of the course is to empower students to enhance performance through personal self-management. The course, which is built around Tom Rath's "StrengthsFinder," provides an opportunity to develop both personally and professionally in effectively dealing with change. In addition, students will focus on the soft skills of team building and customer service through the use of problem-based video "field-trips". This course will utilize MS Outlook as a business communication tool.

106-182 Office Project Management

This course will introduce students to Microsoft Office Project and Visio. This project-based course will have students apply basic skills and strategies for making effective business decisions, explore theory and application of project management, develop business acumen, and apply problem solving tools/techniques to business situations through the integration of the software resources presented.

106-183 Meeting and Event Planning

This course provides knowledge in basic project management skills utilizing meeting and event planning as the primary focus. Topics include conducting the planning activities, managing the finances, promoting the meeting/event, facilitating the on-site needs, analyzing contracts, preparing minutes, and conducting follow-up activities while communicating effectively with all stakeholders. The focus of this course is based on touch keyboarding skills of 40 words per minute or higher in a 5 minute test with 5 or fewer errors and basic computer skills.

106-184 Web Technologies Office Management

Intended to introduce students to advanced applications used by office professionals, this course provides an introduction to programs such as Adobe Acrobat, Illustrator, and Dreamweaver, Microsoft Publisher, and/or other computer applications used by administrative professionals. Students will apply basic skills and strategies for designing and maintaining a website and/or class intranet while exploring web office processes and procedures.

106-330 Intro to Medical Transcription

106-335 Medical Word Processing

106-340 Information Processing

106-341 Keyboarding

106-345 Inform Processing Applications

106-350 Office Procedures

106-368 Medical/Surgical Transcription

106-400 Human Relations For Business

106-401 Intro to WP Windows

106-402 Intermediate WP Windows

106-415 Speedwriting

106-419 Filing

106-420 Intro To Elect Typewriting

106-421 Telephone Techniques

106-429 Machine Transcription-Medical

106-430 Keyboarding On Computers

106-435 Word Processing II

106-440 Clerical Skills Review

106-446 General Clerical-Office

106-448 Word Processing I

106-450 Word Perfect

106-453 Word Perfect-Intermediate

106-455 Intro to Microsoft Works

106-456 Intermediate Microsoft Works

106-464 Becoming A Legal Secretary

106-471 Intro to Microsoft Word

106-472 Business Career Planning

106-473 Microsoft Word 6.0 Intermed

106-474 Desktop Publishing